FAQ's of this product
Q) Is the mug available in any other shape?
A) You have to search for another product, this product is only for cylindrical shape and 11oz.
Q) Can I have different color mug ?
A) You have to search for another product, this product is only for white and black mug.
Q) How is the delivery made, like Packing ?
A) They are delivered without individual boxes (default). Box Packing is available at AED 1 each seperately (A seperate order has to be placed for this at this link)
Q) Can you match the exact color, I want ?
A) Sorry, sublimation printing has some limitations, colors can't be matched as per your requirements.
Q) How perfect the print will be, What if I want the outcome with 100% perfection ?
A) Apologies, as this product is made manually, hence it is difficut to produce error-free results, kindly avoid placing the order if you have any such requirements as this product comes under no-refund, no-reprint policy.
Q) Is there a way I can see one mug, before you print all the quantity ?
A) Yes, you can mention this in the comments box, our production team will show you one sample on whatsapp, before proceeding with the full production.
Q) My order is for variable data (each mug - different artwork), how do I make sure that each design will print the way I am expecting ?
A) We can show you just one mug (any one design if you suggest) as first sample, rest all will be printed with the same settings. We are unable to show you each mug after print and check if that matches your expectation because by the time you see the sample the mug is already printed and a waste, if you don't like it. Kindly avoide placing order if you have any such requirements.
Q) What if I want a special design, do you still provide free design support ?
A) Sorry, we don't have creative designers free support, only regular designs are made in this support.
Q) Can the mug be printable all around / inside / on handle / at the bottom ?
A) Sorry, the mug can only be printed in the outer cylindrical part 1 inch away from both sides of the handle.
Q) Can I have Golden / Siver Color Printed ?
A) Sorry, any metallic color is not printed, only regular CMYK colors can be printed.
Q) Can I have the complete outer side printed (I mean edge to edge)?
A) Sorry, 3-5 mm gap is mandatory at both the ends (top and bottom) in order to produce good results, kinldy avoid placing the orders where your artwork is required to be printed by the top / bottom edges.
Q) Will all the mugs look the same, if I place a quantity order?
A) Although the complete quantity is printed in one go, still we have to rely on various other factors for printing with sublimation technique, hence the color variation might be a possibility which is beyond our control. Kindly avoid placing order if your requirement is 100% professional and very high end. Mugs are printed manually, hence we are unable to produce errorfree results, they are intended only for fun even and activities and not for official presentation or resale.
Q) If I reorder the mugs, will they print the same as before?
A) Sorry, This is sublimation (Heat transfer) and manual print, the outcome depends upon many other natural factors as well like humidity, current temprature, pressure, timing, place etc.. and they might get printed by different staff members at different vendor's location, We can't guarantee of same print all the time on all the mugs.
Q) How many images / photos can I Print on a mug (for Collage) ?
A) You can acommodate as many images as you want on a mug, the sizes of the photos might get compromized.
Q) Do you offer free design support for photo collage as well ?
A) Sorry, we don't offer Collage design support, as it takes a lot of time and many number of revisions from customer, kindly give us the ready artwork in case you want to print a photo collage on the mug.
Q) Are the mugs washable in machines?
A) Although none of our customers has raised any such complaints, but we don't have any such guarantee from the mug vendors, you can always try with sample order, if that is very important to you.
Please watch the below video for the magic mug function.