Your Answers, Our Happiness - FAQs
After understanding the requirement of Designing issues in this industry, we have come to know that the customers are best satisfied when they sit by real designer and get their designs made as per their custom needs.
No, you do not need to visit anywhere anymore, You can avail of this wonderful facility sitting at your own convenient place, the only thing you need is your own computer or mobile with the internet. We will make you watch your design being made live which will be being made by our real designer, the designer's computer screen will be shared with you on your device, simultaneously you can talk or chat with the designer to control your design while watching the design.
The free support is available for 1 hour per product, which is a reasonable time for most of the products.
Sorry, we don't have any refund policy in this case, this is an added customer service which the order should not be relying upon or alternatively you can buy extra time for virtual designer support from this link, or you can submit your own design if you are not satisfied with our designing services, considering this is a free service.
You are encouraged to submit your own print ready desing, when our designers are either occupied or if you think that they are not skilled enought to complete your project.
We have a big team of designers to make sure that we meet the requirements of our customers, we try to send first 4 responses fast enough usually in a day or two, and if the artwork still doesn’t get approved in those 4 responses then the process becomes gradually slow in order to accommodate other customer’s requirements as well,
but in cases where the following issues occur, customers might face delay in artwork finalization:
A) The instructions, data, or images provided by the customers are not appropriate or clear.
B) When the customers do not respond in 5 or 10 minutes (the designer has to switch to some other job).
C) If customers expect creative designs and have very high expectations for their designs, kindly note that we do not provide creative design services or logo creation services. Our designers work on your instructions and will not be able to suggest you or think to make the designs on their own. We highly recommend you to supply your print-ready artwork if you have any such requirement.
D) If our designers are very busy.
We do suggest that if your job has any timeline and if your artwork is not print ready then kindly do not place the order without speaking with our representatives. Failing to do so might delay the production and your timeline might not be entertained. (It is something like you are committed to reaching somewhere without booking a ticket)
PrintOnline.ae will not be held responsible for any delay in the final delivery if the artwork supplied is not print-ready. Kindly note that our designer’s services are free of cost for our 99% products.
You can select the product of your choice, make appropriate selections from the options available, select the required quantity, then you can either select DESIGN IT(if you want to design on your own) or you can UPLOAD your FILES (if you either have print ready files or want Printonline.ae's designer's free support) and then make the payment and checkout.
Printonline.ae has its own quality control standards which is influenced by their own goodwill, and the goods are branded as per the highest standard available to Printonline.ae. If a customer is very much concerned about this then he/she can always order the smallest quantity available before going ahead with full quantity and after being satisfied he/she can always give big quantity orders.
Customers must discuss this with Printonline.ae's technical team before placing any such order in which color precision is required. Usually, all screens have different color settings and screen colors and printed colors don't match precisely, this is a worldwide limitation.
Any error notified post-approval (post-production) can not be fixed FOC, It is a must-do thing for any customer that he/she checks all the content, data, numbers, QR Codes, logos, colors, size, alignment, layout setting, direction up or downside, fonts, front back positioning or any other details of the artwork before the approval is made. When the proof is shown by Printonline.ae's designers then Printonline.ae's responsibility towards the errors is assumed to be over once the approved artwork is printed. Printonline.ae can only reprint the job if the approved artwork is not printed. We are providing these services free of cost and you can ask for as many revisions as you want prior approval, you can also ask for zoomed version or closeup of your artwork area to check it closely. We advise you to not to rely on the designer's skills, general knowledge, education, language skills, mathematical skills, this also includes but not limited to common phrases, words, common numbers, common sense mistakes, etc., kindly take care of your artwork yourself, this is extremely important and should not be left upon any assumptions, we can only correct it before printing, we are unable to do it free of cost after the printing is over even if the designer had not given you the correct proof, all the errors of the designer would also be considered as accepted if the errors were approved by you, or you can submit your printable files on a safer side with bleeding and crop marks settings and with a proper mockup from your end.
We understand your concern and we can assure you that we have invested more than 6 years to create a portal as convenient as PrintOnline.ae. For us an order of a dirham has equal importance as an order of 1000 dhs. We have 20+ years of experience in the UAE and we understand the needs of people very well here. To gain our trust, we advise you to try us for small orders first and get the taste of our service.
No, One Shopping Cart has one delivery charge, you can include as many products as you want in one shopping cart , but delivery charges are fixed and one for all.
Kindly go through the terms and conditions thoroughly.
We are not having this option available as of now, the delivery has to reach you in the pattern available at the moment.
There are 3 places where you can make an inquiry about the status of your order: a) User account (if you have registered yourself while placing the order), b) email: You can also send an email, c) Designated Whatsapp number especially for delivery available on the website
Usually, this does not happen, Printonline.ae will dispatch the delivery in time, it takes apx. one working day to reach the customer after the dispatch. If at all, due to any unavoidable circumstances which are not in Printonline.ae's control, the delivery gets delayed in production, Printonline.ae will keep the customer updated and if you are not satisfied with the new schedule then the full money will be refunded, including the delivery charges, no other greater compensation can be granted.
We currently only ship to all the 7 emirates in the U.A.E. However if you would like your product to be delivered at a foreign location, you can contact us through Live chat support and we'll help you get it shipped for a small extra fee.
You can track your order through your account or chat with us anytime. We'd be happy to help!
No, all the items of one shopping cart will be delivered together in one shot, in this case, the goods will be shipped as per the timeline of the product which has maximum time allotted for the delivery.
Sorry, we do not promise a delivery time for all orders shipped via courier nor we can help you schedule a delivery according to a specific day or time. However, such services might be possible by choosing "Special Driver Delivery" services (even this depends upon the driver's appointment with other customers, kindly avoid placing such orders, you might not be satisfied).